Start your Journey here with Dotta, Get your Demo Now

Frequently asked questions

We know you may have some questions so we have curated the best answers for you.

Do you offer high-volume pricing?

Yes, we have discounted prices for customers with high volume requests on our merchant portal. Get in touch with us to find out more information on support@securedrecords.com

Will I be charged if an API call fails?

We only charge after an operation is carried out. If it is successful we charge it. An operation will not work if we are experiencing downtime on our servers and you will not be charged when that happens.

How do we handle issues that come up?

Customer’s on the merchant portal can make their complaints from the support section. For general issues you can reach out to us on support@securedrecords.com

Is my information private?

Yes it is. We do not use any personally identifiable information, and we do not store any photo or images used for verification.

How can I fund my wallet?

Dotta accepts payments via online payment or direct bank transfer. For more information on wallet funding, kindly check the 'get started' section of our API Documentation.

Is there a test environment?

No, all testing of endpoints on Dotta is done on Swagger UI. Please check our API Documentation for sample request and response codes and more information.

Get started today with a 14-day free trial.

Company

Pricing FAQs

Solution

Liveness Check Face Verification Facial Attribution

Use Cases

Fraud Detection Digital Onboarding Authentication

Resources

API Documentation API Reference Blog

Industries

Banking Financial Services E-commerce & Online Marketplace Digital Health & Insurance E-learning Public Sector

Terms & Conditions Privacy & Cookie Policy

We use cookies to personalize your site experience and analyze website traffic. By using our website you consent to all cookies in accordance with our privacy & cookie policy. READ MORE